How does it work?
Are you a subscription service?
We do not believe in preying on the busy! Every Saturday we drop a new menu. The ordering window is open every week from Saturday – 9AM Tuesdays for Friday delivery.
*If you are interested in ordering for consecutive weeks, feel free to reach out to us at email@example.com
When is the deadline to place my food delivery?
When will I be charged?
Is there a minimum order?
What do I do with the jars?
We pride ourselves on our waste-free business model and recycle the jars our meals are delivered in. Please ensure your previous week’s jars are ready for pick-up upon your next jar delivery. If you do not order jars on a regular basis, please drop-off empty jars to 3374 Vineyard View Dr, West Kelowna within 14 days after your last order date or reach out to Katie.
Can I add or remove meals once I place my order?
When is the cut off time to select meals for that upcoming Friday delivery?
Is there a way to taste a meal before ordering?
Can I enter a discount code after my order has been placed?
Do you offer the same meals each week?
What do I do if I receive an incomplete or damaged order?
Are your meals Organic? Natural?
Is your food always sourced locally?
Whenever possible we source from local farmers and producers. However, due to seasonality and ingredient requirements, at times we must source from outside B.C. In this case, we always source from sustainable and GMO free producers.
What if I have food allergies?
If you have food allergies, we recommend you carefully read the ingredient lists during the selection process. All specific food requests can be added to your member profile or please email us directly at firstname.lastname@example.org. Keep in mind, all of our meals are made in a facility that uses peanuts, tree nuts, wheat/gluten, soy and dairy.
Do you have meals for diabetics? Gluten-free?
We do our best to accommodate any specific diets. Each jar is made to order and can be modified to suit individual needs, permitted we have the ingredients on hand. Most of our meals are gluten-free however all meals are prepared in a kitchen where gluten is used. Make sure to note any specifications to your member profile or reach out to us directly at email@example.com
Am I able to customize my jars?
How long do meals stay fresh?
How should I store my meals?
Can your meals be frozen?
How can I find calories and macronutrients for each jar?
We provide nutrition information for every meal on our website – inclusive of the breakdown for calories, fats, protein, and carbohydrates. This information can be referenced during the meal selection process.
How do I prepare meals at home to eat?
Our meals always arrive fresh. Meals must be refrigerated prior to consuming. When you’re ready to eat a meal, simply pour out the contents and enjoy, or heat them in a microwave or on the stovetop. Our skillet jars are best served warmed up in a standard pan on your stove top. Parfaits, and oats can be eaten directly out of the jar (although we recommend heating up the oats). Our add-egg jars need to be heated on the stove top with the addition of 1-3 eggs.
What happens if I don’t like the food that was delivered?
Your feedback is very important to us. We do our best to make sure all of our meals are pleasing, however, if you are not satisfied we have a 100% refund policy and want to make sure that you enjoy your future meals. We use member feedback to craft future menus and eliminate unpopular meals. You can also use the modification box to ensure future meals meet your preferences.
Can I see the meals before ordering?
When does Urban Jars Kelowna deliver?
Do you have local delivery?
We are located in West Kelowna, BC, and currently deliver to residents and businesses in Peachland, West Kelowna, Kelowna and Lake Country.
If you live outside of our delivery zone, we will try to accommodate. Please email us directly to inquire at firstname.lastname@example.org
Can I pick-up my meals?
What if I’m not home to accept the delivery?
What if I live in an apartment or condo?
If your residence requires front desk/call box access, it is your responsibility to ensure our drivers have access on arrival. If not, meals will be left with your concierge. If the driver cannot enter the building to complete the delivery, the delivery will be available for pick-up. Please email us at email@example.com
How much does delivery cost?
There is a $3.50 delivery fee
If you are outside of the delivery zone, you may be subject to additional fees. Please email us at firstname.lastname@example.org to inquire.
Am I able to track my delivery?
No, but the driver will send you a text notification on Thursday to let you know the estimated time slot they should be arriving. If you’re not home, please text drop-off instructions to your driver or leave a cooler for the jars to be placed in.
How will I know my order has been received?
How do I make changes to my account?
What is your cancellation policy?
How does billing work?
What payment methods are available?
Visa, MasterCard, American Express
Cash upon delivery
What happens if my payment method fails?
Can I make changes to my order after the transaction has been processed?
What happens if I cancel an order within the cut-off deadline?
What is your refund policy?
Do you offer gift cards? How do I purchase?
Why do I need to become a member?
We have created a community that focuses on having you eating right and loving it. We encourage our guests to become members of the Urban Jar Community so that we can get to know your meal preferences, so you have access to promotions, collaborations, and to ensure you live within our delivery route.